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Customer Complaint Notice

INDUSTRY STATE BANK
P.O. BOX 66
INDUSTRY, TEXAS 78944

The Industry State Bank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against the Industry State Bank should contact the Texas Department of Banking.

Industry State Bank engages in the money transmission and/or currency exchange business as an authorized delegate of American Express Travel Regulated Services Company, Inc. and, or American Express Prepaid Card Management Corporation (collectively "American Express") under Chapter 151 of the Texas Finance Code.

If you have a complaint regarding American Express Prepaid Card, first contact the customer service division of American Express at 1-877-297-4438. If you have a complaint regarding American Express Travelers Cheque product, first contact the customer service division of American Express at 1-800-221-7282. If you still have an unresolved complaint regarding the company's money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking.
Consumers/customers may file complaints with the Texas Department of Banking by contacting the Department through one of the means indicated below:

Texas Department of Banking in person or U.S. Mail:

2601 North Lamar Boulevard, Suite 300
Austin, Texas 78705-4294
Toll-Free Telephone No.: 1-877-276-5554  Fax No: 512-475-1313
E-mail: consumer.complaints@dob.texas.gov
Website: www.dob.texas.gov

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